Guides
Field guides for the post-deal mess
Written for the people doing the work — COOs, VPs of ops, integration leads. Plain language, checklists over theory, no vendor pitches.
Pillar guide
The Broadband M&A Systems Cutover: First 90 Days
The guide we'd hand a COO on day one. What breaks first, what to stabilize, how to pick the system of record, and how to migrate in waves without losing revenue.
Dual-run billing without losing revenue
How to run two billing systems in parallel — reconciliation, exception queues, and knowing when to cut over.
Choosing a system of record when every vendor wants to be it
A vendor-neutral decision framework, per domain, with a decision memo template.
Field → bill: stopping the truck-roll / invoice gap
Why completed work orders never become billable events — and how to close the loop.
Data you must validate before subscriber migration
The six data domains to validate per wave, and how to validate each one.
Why AI pilots stall when CRM ≠ billing ≠ plant
The unglamorous prerequisites nobody's pilot deck mentions — and what to fix first.