Field → bill: stopping the truck-roll / invoice gap
Trucks roll but invoices don't when dispatch, provisioning, and billing are three disconnected systems: a completed work order never becomes a provisioned service, which never becomes a billable event. Close the loop with a daily exception report — completed work without a matching billable event — and an owner for every exception.
How the gap forms
Post-acquisition, the acquired company's techs often keep working in the old dispatch tool while the office bills from the new system. Work orders get completed in one place, provisioning happens (or doesn't) in another, and billing never hears about either. Each handoff is a place where revenue quietly dies.
Closing the loop
- Define the chain explicitly: completed work order → provisioned service → billable event → invoice line
- Run a daily exception report: completed work with no billable event within 48 hours
- Give every exception an owner and an SLA — unowned exceptions become permanent
- Reconcile equipment: installed modems/ONTs in the field system vs. equipment on the bill
- Don't start with integration middleware — start with the report. Automate once the exceptions are understood
What good looks like
Ninety-plus percent of completed installs generating a billable event within 48 hours, a shrinking exception queue, and field supervisors who check the report the way they check the weather.
Trucks rolling, invoices missing?
Tell us about your dispatch and billing stacks — we'll tell you where the gap usually lives.